FAQ's

Frequently Asked Questions​

Tours

The guided bike tours takes three hours (break included).

Our walking tour takes 2 hours.

In order to provide you the best experience possible we create groups of 15 people per guide. 

Sure! We will plan a guide just for you and your loved ones. If you want to change the tour we can discuss it over the phone and determine together where you would like to go. 

If you want to have your children with you then we wants them on our tour too ! Children over 12 years old are more than welcome to ride along on a child bike or adult bike. For the little ones up to 25 kg, you can reserve a child seat. 

If you have children that are heavier than 25 kg and still too young to ride on their own, check out our cargobike ! 

Yes, please book at least one day in advance. If you want to book last minute, please call our reservation line to check availability.

Yes you can, our guides speak French, English, Dutch and German.

We highly recommend that you download the app “Citymapper”. This app will get you from one point to another by giving you all the options available. 

When you come by Metro or RER, stop off at Charles de Gaulle Étoile (RER A, Metro 1,2 & 6). Look for the EXIT 8 “Foch” and follow the signs. 

After a few minutes you will pass a bowling, the car park is 50m from it. You will then see our Holland Bikes signs. 

Enter the car park and go down to level -2 and follow our signs. 

Same as for the parking Foch, we recommend that you download the app “citymappers” to help you get around the city. 

Find the parking Lagrange-Maubert and go down in it. If you have not parked your car in it, you will not have a ticket to enter. Don’t Panic ! Please call the reception by pressing on the button next to the door and let them know you are a Holland Bikes customer (it’s like a secret code to get into a very cool and secret place!). 

Once you are in, you will see our signs which will lead you to our bikes. If you have any problem please call our customer advisors, they will be happy to help ! 

Bike rentals

We ask for your Credit Card details as security. We do not take any deposit (i.e: no money is charged to your bank account). 

Because we know that theft is a possibility, we offer different theft insurance options. This insurance will enable you to pay less or none of the excess fee asked if the bike is stolen.

The price of the insurance depends on the type of bike and the rental period. For each product there are two kinds of insurance :

50% theft insurance : In case of theft, Holland Bikes will charge the equivalent of 50% of the value of the bike stoleN

100% theft insurance: In case of theft, you will be completely covered and won’t have to pay anything.

Please be aware : Holland Bikes does not force you to subscribe to the theft insurance. We do highly recommend it though. Please take into consideration that in case of theft during your rental, Holland Bikes will charge you 100% of the value of the bike.

Yes, under some conditions. You may change your rental period up to 24 hours before departure. Once you have picked up your bikes, we do not accept changes in order to shorten your rental period. On another hand, if you wish to extend your bike rental, you are welcome to call your Holland Bikes store and see if the bikes are still available.

Please be aware : Once you have picked up the bikes, we do not refund in case of early returns. We advise you to rent for a minimum period and extend your rental afterwards.

For half a day or daily rentals we ask you to bring the bikes back during the opening hours of the shop. However, if you choose our Pick and Go system (only available in Paris and Nice at the moment), you are free to bring back the bikes whenever you want, even outside our opening hours.

For longer periods, we base our prices on 24 hours rentals. Therefore, you can bring the bikes back in the evening before the shop closes or on the next day at the same time you rented out the bikes (the departure hour is written on your contract).

All our bikes come with a lock included in the rental price. 

The baskets are an extra option that you can choose add to your rental. 

In renting a bike you become responsible for it. If the bike is damaged, we will charge you the price of the damage goods. Concerning the accident, you will need to see with your personal insurance directly.

We highly recommend that you do. However, depending on the time of year, it is more or less important. If you wish to rent bikes in summer (especially on the Ile de Ré), we recommend that you book online as soon as you can.

Holland Bikes rents special and original bikes (cargo-bikes, Child and Adult tandems…), in limited stock. Be sure to book them before coming.

Holland Bikes commits to checking and maintaining the bikes regularly. However, it is possible that we miss out on a detail. As indicated in your contract, you have 30 minutes to report the damages to us.

Need more information ?

Give us a call at + 33 (0)1 44 08 05 28