Please note that during the time of rental you are fully responsable for the bikes.
The bicycles and accessories, at all time, remain the exclusive property of Holland Bikes. You accept full responsibility for the care of this equipment and are responsible for its damage or loss. You have 30 minutes from the beginning of the use of the equipment to report any malfunction, after which, all repairs needed as a result of the use of the equipment will be attributed to you and may be subject to additional charges.
The equipment is used at your own risk. You will release Holland Bikes of all liability in the case of injuries or damages to the user(s) of the equipment or to any other person or property. You agree not to make a claim against Holland Bikes for injuries or damages relating to bicycling or the use of this equipment.
In case of theft or accident, you must contact Holland Bikes immediately, make a declaration to the local police and submit a copy to Holland Bikes.
You have the option to subscribe an anti-theft guarantee. This guarantee only applies in case of theft and upon submission of the police declaration referred to above. An excess payment may be required depending on the level of coverage selected. The guarantee does not cover for damages incurred during the time of rental. The full list of damages and related repair costs is available through the link below.
It is forbidden to modify or carry out major repairs to the bicycles, to sub-rent or lend the bicycles, to carry a passenger other than an infant in a designated child seat.
Our bikes are equipped with a chain lock that you shall use at all times when parking the bicycle. It is mandatory to attach the frame of the bike to a fixed object that cannot be moved or removed.
If the bike was not attached under these terms, the anti-theft guarantee, even if subscribed, will not apply.
You authorize Holland Bikes to use your credit card information to pay for the rental and to cover for potential damages and/or loss of the bike(s).
The rental agreement terminates upon return of the bikes and after verification of their condition by a Holland Bikes agent.
For each rental we ask for a security deposit. It will be taken by credit card imprint. Therefore, nothing will be debited or blocked.
You have until 24hours before the start of your rental to inform Holland Bikes about any changes concerning your booking. Once you have entered the rental agreement, you will not be able to shorten the rental dates. If you wish to extend your rental, please contact your Holland Bikes shop in order to see if the bikes you have rented are still available.
Please be aware that Holland Bikes does not refund in case of anticipated returns. If you bring the bikes back before the end date of your booking, you will lose any benefits of special offers, if you no longer meet the conditions.
All disputes arising in connection with the rental agreement shall be settled by the courts of Paris, France.
We ask for your Credit Card details as security. We do not take any deposit (i.e: no money is charged to your bank account).
Because we know that theft is a possibility, we offer different theft insurance options. This insurance will enable you to pay less or none of the excess fee asked if the bike is stolen.
The price of the insurance depends on the type of bike and the rental period. For each product there are two kinds of insurance :
Please be aware : Holland Bikes does not force you to subscribe to the theft insurance. We do highly recommend it though. Please take into consideration that in case of theft during your rental, Holland Bikes will charge you 100% of the value of the bike.
Yes, under some conditions. You may change your rental period up to 24 hours before departure. Once you have picked up your bikes, we do not accept changes in order to shorten your rental period. On another hand, if you wish to extend your bike rental, you are welcome to call your Holland Bikes store and see if the bikes are still available.
Please be aware : Once you have picked up the bikes, we do not refund in case of early returns. We advise you to rent for a minimum period and extend your rental afterwards.
For half a day or daily rentals we ask you to bring the bikes back during the opening hours of the shop. However, if you choose our Pick and Go system (only available in Paris and Nice at the moment), you are free to bring back the bikes whenever you want, even outside our opening hours.
For longer periods, we base our prices on 24 hours rentals. Therefore, you can bring the bikes back in the evening before the shop closes or on the next day at the same time you rented out the bikes (the departure hour is written on your contract).
All our bikes come with a lock included in the rental price.
The baskets are an extra option that you can choose add to your rental.
In renting a bike you become responsible for it. If the bike is damaged, we will charge you the price of the damage goods. Concerning the accident, you will need to see with your personal insurance directly.
We highly recommend that you do. However, depending on the time of year, it is more or less important. If you wish to rent bikes in summer (especially on the Ile de Ré), we recommend that you book online as soon as you can.
Holland Bikes rents special and original bikes (cargo-bikes, Child and Adult tandems…), in limited stock. Be sure to book them before coming.
Holland Bikes commits to checking and maintaining the bikes regularly. However, it is possible that we miss out on a detail. As indicated in your contract, you have 30 minutes to report the damages to us.